Client Services Representative
Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview The Client Services Representative is responsible for Laboratory outreach and functions as a laboratory communicator providing physicians and other healthcare providers with patient test results to assist in diagnosis and treatment.
The Client Services Representative keeps accurate documentation for all phone calls where messages must be taken and provided to other laboratory personnel.
The Client Services Representative correctly and in a timely manner faxes or prints and delivers patient reports to internal and external customers and maintains proper files.
The position consistently utilizes excellent written and verbal communication skills and uses a positive approach to client service management.
The Client Services Representative sets an example for others with regard to telephone etiquette, client assistance and guest relations with both internal and external customers.
What you will do Adheres to hospital and department policies and procedures.
Responsible for ensuring department is maintaining accreditation from College of American Pathologist (CAP), DNV and other accrediting agency standards (as required) within the department.
Contributes to CAP readiness by logging and distributing CAP surveys.
Answer incoming phone inquiries to include:
status of testing procedures on specific clinical specimens; proper specimen collection and transport for tests; problems with specimens or problems with test performance by the laboratory; liaison between courier service, laboratory and materials management Compiles and maintains Outreach client supplies and utilization data; assists in maintaining client database; contacts Outreach clients as needed discussing services, determining and supplying specimen collection needs and addressing laboratory testing changes Check daily OR schedule to ensure labs are completed and dispatches phlebotomists to collect pending labs on preop patients.
Fill laboratory supply orders for Outreach clients as needed.
Correctly and in a timely manner faxes or prints and delivers patient reports to internal and external customers and maintains proper files.
Keeps accurate documentation for all phone calls where messages must be taken and provided to other laboratory personnel.
Consistently utilizes excellent written and verbal communication skills and uses a positive approach to client service management.
The Client Services Representative sets an example for others with regard to telephone etiquette, client assistance and guest relations with both internal and external customers.
Maintains a professional demeanor and exhibits a positive attitude.
Qualifications Education Associates Degree, (Preferred) Experience 1 year Experience with computers and software systems, specifically Microsoft Office Suite (Required) 2 years Experience in a clinical laboratory setting (Preferred) As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind:
Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support:
CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance:
Paid Time Off (full- and part-time team members) Extended illness bank Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities Recommended Skills Clinical Works Communication Customer Service Databases Medical Laboratory Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Overview The Client Services Representative is responsible for Laboratory outreach and functions as a laboratory communicator providing physicians and other healthcare providers with patient test results to assist in diagnosis and treatment.
The Client Services Representative keeps accurate documentation for all phone calls where messages must be taken and provided to other laboratory personnel.
The Client Services Representative correctly and in a timely manner faxes or prints and delivers patient reports to internal and external customers and maintains proper files.
The position consistently utilizes excellent written and verbal communication skills and uses a positive approach to client service management.
The Client Services Representative sets an example for others with regard to telephone etiquette, client assistance and guest relations with both internal and external customers.
What you will do Adheres to hospital and department policies and procedures.
Responsible for ensuring department is maintaining accreditation from College of American Pathologist (CAP), DNV and other accrediting agency standards (as required) within the department.
Contributes to CAP readiness by logging and distributing CAP surveys.
Answer incoming phone inquiries to include:
status of testing procedures on specific clinical specimens; proper specimen collection and transport for tests; problems with specimens or problems with test performance by the laboratory; liaison between courier service, laboratory and materials management Compiles and maintains Outreach client supplies and utilization data; assists in maintaining client database; contacts Outreach clients as needed discussing services, determining and supplying specimen collection needs and addressing laboratory testing changes Check daily OR schedule to ensure labs are completed and dispatches phlebotomists to collect pending labs on preop patients.
Fill laboratory supply orders for Outreach clients as needed.
Correctly and in a timely manner faxes or prints and delivers patient reports to internal and external customers and maintains proper files.
Keeps accurate documentation for all phone calls where messages must be taken and provided to other laboratory personnel.
Consistently utilizes excellent written and verbal communication skills and uses a positive approach to client service management.
The Client Services Representative sets an example for others with regard to telephone etiquette, client assistance and guest relations with both internal and external customers.
Maintains a professional demeanor and exhibits a positive attitude.
Qualifications Education Associates Degree, (Preferred) Experience 1 year Experience with computers and software systems, specifically Microsoft Office Suite (Required) 2 years Experience in a clinical laboratory setting (Preferred) As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind:
Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support:
CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance:
Paid Time Off (full- and part-time team members) Extended illness bank Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities Recommended Skills Clinical Works Communication Customer Service Databases Medical Laboratory Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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