Release of Information Technician
3.
6 Newport News, VA Newport News, VA Full-time Full-time Estimated:
$39.
3K - $49.
8K a year Estimated:
$39.
3K - $49.
8K a year 10 days ago 10 days ago 10 days ago Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview The Release of Information (ROI) Technician works under the supervision of the HIMS Compliance Manager.
The ROI Technician is responsible for answering the phones consistent with service excellence standards, addresses and/or routes calls appropriately and in a timely manner.
The ROI Technician will provide updates to requestors, supply requestors with options on requesting medical records; assist with logging requests processing mail, as needed.
Demonstrates an understanding of the release of information process, including regulatory requirements and Riverside's policies and procedures.
The ROI Technician safeguards and protects the patients right to privacy through HIPAA compliance; maintains a professional office environment and provides excellent customer service by being attentive and respectful.
Ensures understanding of the customers requests; pro actively identifies patient/customer concerns or problems and helps to resolve the customer service matters using the Riverside Care Difference.
What you will do Uses good telephone techniques including 3 part greeting and 3 rings or less guidelines.
Addresses and/or routes calls appropriately and in a timely manner.
Assists with separation and distribution of mail, as needed.
Performs quality checks to ensure the accuracy of the authorization.
Safeguards and protects the patient's right to privacy through HIPAA compliance and Riverside's policies and procedures.
Provides excellent customer service by being attentive and respectful.
Ensures understanding of customer requests; pro actively identifies patient/customer concerns or problems and helps to resolve customer service matters.
Qualifications Education High School Diploma or GED, (Required) Experience 1 year Customer Service (Required) 1 year Release of Information (Preferred) 1 year Medical Office or Health Information Management Dept (Preferred) As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind:
Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support:
CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance:
Paid Time Off (full- and part-time team members) Extended illness bank Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Newport News, VA Newport News, VA Full-time Full-time Estimated:
$39.
3K - $49.
8K a year Estimated:
$39.
3K - $49.
8K a year 10 days ago 10 days ago 10 days ago Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview The Release of Information (ROI) Technician works under the supervision of the HIMS Compliance Manager.
The ROI Technician is responsible for answering the phones consistent with service excellence standards, addresses and/or routes calls appropriately and in a timely manner.
The ROI Technician will provide updates to requestors, supply requestors with options on requesting medical records; assist with logging requests processing mail, as needed.
Demonstrates an understanding of the release of information process, including regulatory requirements and Riverside's policies and procedures.
The ROI Technician safeguards and protects the patients right to privacy through HIPAA compliance; maintains a professional office environment and provides excellent customer service by being attentive and respectful.
Ensures understanding of the customers requests; pro actively identifies patient/customer concerns or problems and helps to resolve the customer service matters using the Riverside Care Difference.
What you will do Uses good telephone techniques including 3 part greeting and 3 rings or less guidelines.
Addresses and/or routes calls appropriately and in a timely manner.
Assists with separation and distribution of mail, as needed.
Performs quality checks to ensure the accuracy of the authorization.
Safeguards and protects the patient's right to privacy through HIPAA compliance and Riverside's policies and procedures.
Provides excellent customer service by being attentive and respectful.
Ensures understanding of customer requests; pro actively identifies patient/customer concerns or problems and helps to resolve customer service matters.
Qualifications Education High School Diploma or GED, (Required) Experience 1 year Customer Service (Required) 1 year Release of Information (Preferred) 1 year Medical Office or Health Information Management Dept (Preferred) As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
Medical Plan Options Vision and Dental plans (including orthodontic care) Wellness & fitness center discounts Onsite pharmacy and delivery options Riverside Health System services discount Flexible spending and savings accounts Healthy lifestyle incentives Peace of Mind:
Group Term Life and AD&D Insurance Short Term Disability Whole Life Insurance Critical Illness Insurance Accident Insurance Legal Insurance Pet Insurance Financial Support:
CEUs (MedBridge Education) 403(b) Savings Plan (Immediate Matching) Specialty Certification Financial Assistance Company Wide Bonus Program Employee Help Fund Work-Life Balance:
Paid Time Off (full- and part-time team members) Extended illness bank Employee Assistance Program Adoption Assistance Area retail discounts Community involvement opportunities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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