Store Manager - Old Navy, Patrick Henry Mall, Newport News, VA

Company Name:
Gap Inc.
Title: Store Manager - Old Navy, Patrick Henry Mall, Newport News, VA
Other Locations:
At Old Navy, we "love" our employees! As one of the world's largest apparel brands we take pride in making fashion accessible to every family. We have a fast paced and empowering environment that allows our strengths to come together for our customers. As part of Gap Inc., everyone at Old Navy shares in the power of our family of global brands committed to bringing American style to the world. Even more, Gap Inc. has always inspired us to Be What's Possible through giving forward, not just giving back to our communities.
As the Store Manager (SM) you provide leadership and direction to your entire store team! You exercise independent judgment and discretion to successfully execute company strategies. As the SM you must exude the excitement, professional presence and confidence needed to protect and drive brand integrity. At your core, you believe that everything we do is for the customer and you lead the entire store team to do the same. You act with great integrity and business maturity, build trust, are approachable, listen to others, drive and manage change, and ensure that all business is conducted without bias or prejudice. You oversee all aspects of store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. You drive results through creating short-term plans and long-term strategies, processes, and events that create a positive in-store experience for both our store team and our customers. You lead company initiatives, ensure maximum productivity, profitability, operational excellence and compliance with company procedures. You foster a positive environment that develops and engages your leadership team, your Sellebrities, and your customers every day. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy's success.
Leadership Responsibilities

Effective talent selection, training, coaching, motivating and recognizing

Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team

Addresses poor performance. Initiates, administers, and follows up on corrective action Sets, monitors, follows up on productivity goals for the store team

Creates and fosters a culture that ensures the customer is the focus of all activities

Ensures service, merchandising, and operational standards are met through company-defined practices and processes Monitors, maintains and follows company policies and procedures

Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk

Accountable for meeting store compliance audit requirements Performs additional managerial duties as necessary
Functional Responsibilities

Develops business strategies and delivers results for the store through managing merchandising, visual, operations, finance, Old Navy Card and human resource initiatives

Makes strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to company initiatives

Uses strong decision quality and discretion in establishing business objectives and in driving and delivering results

Creates both the leadership team and Sellebrity schedules in support of business needs

Manages and measures progress and results against key targets

Embraces company-driven promotional and marketing campaigns that support the brand

Partners with store leaders to action plan from customer survey feedback and responds to and takes action on customer concerns

Directs store leaders on critical human resource decisions and staffing for the store

Accurately assesses individual leader performance providing the appropriate level of performance feedback

Stimulates growth in self and others through coaching, training, and development conversations

Sets a compelling vision and manages successes and failings along the journey in a highly collaborative fashion

Builds a credible succession plan with a strong talent pipeline

Retains and personally mentors great Sellebrity team members

Passionate about: apparel trends, specialty retail environments, people - customers and team

Demonstrates the following: training, sales generation, leadership, authentic customer service, conflict management, resolution, business acumen, time management, planning, priority setting, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency

Ability to: develop others, think creatively, embrace and lead change, and deal with ambiguity

Must be at least 18 years of age

College degree or equivalent work experience preferred

3-5 years of retail management experience preferred

Ability to effectively communicate with customers and store personnel

Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs

Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts

Opens and closes the store in accordance with company standards
Store: Management
Organization: OLD NAVY GLOBAL

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