Customer Service Representative w/ Full Benefits Newport News, VA - 06421

Company Name:
Rent A Center
Title: Customer Service Representative w/ Full Benefits Newport News, VA - 06421
Other Locations: null
JOB PURPOSE:Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:
Customer Service:
Perform premier customer service in respect to all customers both internal and external to the partnership store
Complete customer service calls in a timely manner as assigned
Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
Any other duties assigned by the Sales Manager
Account Management:
Review expired accounts and communicate with customers to promote timely payments
Maintain accurate records of past due account activity
Prior customer service experience
Minimum high school diploma or equivalent
Friendly with exceptional communication skills
Organizational and time management skills, ability to multi-task
Proficient with simple math calculations
Computer literacy/proficiency in a windows operation system

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