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Program Director

Company Name:
Canon
Company Overview:
Canon Virginia, Inc. located in Newport News, Virginia is a global manufacturer for Canon's office and consumer products. Our innovative and efficient production methods along with our environmental commitment make us a leading global manufacturer. Since opening our doors in 1985, Canon Virginia has provided world class manufacturing services.
Position Overview:
Manages and expands customer accounts of custom manufacturing services by identifying and articulating customer needs, managing business models and overseeing cost quotes, supporting sales negotiations, driving customer satisfaction, managing projects and program scope, leading cross-functional team, driving profit improvement and fostering successful business program.
Responsibilities:
Responsible for total line of business, overseeing all support team members activities for maximum profit and revenue growth.
Understands or creates customer's business strategies, future plans, and needs to develop and initiate tailored solutions for increased value added, business expansion, and increased profitability.
Develops and manages account metrics for both internal and external management.
Develops and delivers presentations and formal customer program reviews.
Reports customer account activity and recommends business decision and strategy to upper management.
Manages price quotations and coordinates the preparation of cost estimates.
Works with sales members to ensure the optimal customer solution is defined and developed.
Clearly defines, communicates, and aligns external customer requirements and project scope with internal cross functional teams.
Supports the development and negotiation of customer agreement terms and conditions.
Helps maintains and strengthens customer relationships.
Monitors performance to customer requirements/expectations and coordinates necessary actions for improvements.
Monitors and ensures compliance with customer contracts, and manages project scope.
Manages customer reporting, orders, pricing and invoicing.
Coordinates inter-divisional teams for the development and execution of customer projects.
Monitors and oversees account budget (forecasting, executing, analyzing, and reporting).
Qualifications:
Any combination of education and experience equivalent to a Bachelor degree in Business Administration, Engineering, or related field with a minimum of 12-15 years' experience in a manufacturing environment, preferably in business management/planning, account management, business development, sales, procurement, cost analysis, engineering or operations management
Professional image with strong communication, negotiation, and interpersonal skills
Strong computer skills (Word, Excel, PowerPoint).

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