Print Support Specialist II
POSITION PROFILE Responsible for fleets of business document output devices (printers, copiers and fax machines) at an IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs.
Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations.
Must understand and utilize TRAC, FMAudit, Oracle and various PS tools.
JOB DUTIES AND RESPONSIBILITIES Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur Acts as a supporting interface to outside contractors for management of performance issues Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time Helps coordinate machine moves, machine removals and new machine installations Helps track machine lease expiration and/or projected end of service life dates, as required Manages the collection of periodic meter readings, including review and validation Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required Conducts periodic client satisfaction surveys Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends Conducts implementation of national launch programs/processes including field training Supports the Service Delivery Manager Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically requires:
4-year college degree or equivalent work experience required Prior experience managing large-scale fleet implementations a plus Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge Minimum of 2 years project/program management experience and a track record of success in customer service At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people.
Together, we inspire remarkable innovation.
That is how we live the Ricoh Way.
And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Click Here to view RicohUSA Benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations.
Must understand and utilize TRAC, FMAudit, Oracle and various PS tools.
JOB DUTIES AND RESPONSIBILITIES Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur Acts as a supporting interface to outside contractors for management of performance issues Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time Helps coordinate machine moves, machine removals and new machine installations Helps track machine lease expiration and/or projected end of service life dates, as required Manages the collection of periodic meter readings, including review and validation Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required Conducts periodic client satisfaction surveys Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends Conducts implementation of national launch programs/processes including field training Supports the Service Delivery Manager Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) Typically requires:
4-year college degree or equivalent work experience required Prior experience managing large-scale fleet implementations a plus Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge Minimum of 2 years project/program management experience and a track record of success in customer service At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people.
Together, we inspire remarkable innovation.
That is how we live the Ricoh Way.
And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Click Here to view RicohUSA Benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
