Application Editor Analyst
Job Description:
Overall Job Objective:
The Operations Learning & Development WalkMe Application Editor and Analyst is responsible maximizing user experience by leveraging WalkMe to anticipate user needs.
Responsibilities:
Work as liaison between Ferguson and WalkMe.
Build out-of-box WalkMe reports and analyzing/interpreting gaps in Operations Learning & Development strategy.
Collect and analyze usage data to improve user experience.
Work with Operations L&D team to understand changes to technology that will impact in system training tools - with a strong focus on Oracle.
Build simple WalkMe inserts (i.
e.
SmartTips, ShoutOuts, Resources) for Ferguson technologies with a strong focus on Oracle.
Build action plans to address knowledge and training gaps.
Participate in Subject Matter Expert Training to assist with development of L&D training assets.
Focus on end user experience.
Assist DW leadership on identifying new opportunities and providing feedback that drives creation/updates of DW strategic projects.
Location:
Preference to be within driving distance of Newport News but open to considering candidates outside of the Hampton Roads area.
Willingness to be available during normal east coast working hours.
Qualifications:
Bachelor's degree preferredWorking knowledge of WalkMe insightsAbility to build simple WalkMe insertsAbility to work with and understand Ferguson's technology solutions (i.
e.
Oracle)Has general understanding of Ferguson's strategy and markets with 5
years FEI experienceSelf-starter with strong facilitation, negotiation, verbal & written communication skills.
Comfortable presenting to large groups and working with senior leadershipComfort with high volume workloadAbility to work with all levels of associates and minimal supervision in a very dynamic environmentChange management knowledge preferredAbility to multi-task and prioritize and work independently in a fast-paced environmentCommitment to and passion for excellence and taking care of associatePositive, team-oriented attitudeAbility to promote collaborationStrong relationship building skillsAmbitious spirit, can do attitude, focus on results, and high self-motivation/directionComfort working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.
5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.
5(A), which prohibits discrimination against qualified individuals on the basis of disability.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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